Sunday, March 5, 2017
XIAOMI WOULD PAY ITS CUSTOMERS TO SMOTHER A BUSINESS OF SMARTPHONE EXPLOSIONS!
XIAOMI WOULD PAY ITS CUSTOMERS TO SMOTHER A BUSINESS OF SMARTPHONE EXPLOSIONS!
A Chinese site has just revealed that Xiaomi would pay its customers to smother cases of explosions of smartphones. The firm would offer compensation in the event of an explosion of a model in exchange for the signing of confidentiality clauses that engage users to disclose nothing to the press or on social networks.
This is the Chinese site Tech.qq which tells the story hard to believe. Let us not make generalizations of this situation since this is a single story. Tech.qq tells that a client of Xiaomi recovered his smartphone completely exploded after having loaded it on December 21st.
After having remounted the problem to Xiaomi, the brand therefore proposed to him to send back his smartphone to be able to investigate this concern and to receive a very beautiful brand new. And to top it all, Xiaomi proposed 600 yuan to the customer is 80 euros in compensation.
But contrary to what one might think, it is not a commercial gesture. In fact, in order to get those 80 euros of compensation, the customer had to sign a confidentiality clause. He then undertook not to disclose this story to the press nor to disseminate it on social networks. No mention of an exploding Xiaomi smartphone should be made by the customer.
It is unclear if this story has affected other clients, but there are several indications that this is true. First, the Xiaomi process seems to be rampant: the company already has a confidentiality clause at hand in the event of an explosion. Kind of weird.
Then, several sources have revealed some time ago that Xiaomi had to deal with several cases of explosions on various smartphones. The elements placed end to end would thus coincide perfectly. Especially that the fiasco of the Galaxy Note 7 certainly made the other manufacturers more vigilant.
Such a scandal at Xiaomi would have far more far-reaching repercussions than Samsung, which has been a leader for years and therefore has enormous financial resources. Hence the maneuver to pass all this in silence. If this story is true, we can say that Samsung managed rather well managed the crisis finally. At least, with honesty and transparency.
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