When you are prompted to connect the usb cable during software installation, use the device manager to manually select the printer driver. follow these steps to open the device manager and select the printer driver to complete the software installation.. Under the driver heading, click download for the full software package, or click basic drivers for other driver options. solution two: install the product driver using windows update some printers do not have a full feature solution available to download.. If the app does not find the printer, close the app, and then open it again. if the app finds the printer, continue with these steps. if the app still does not find the printer, go to printer not found during network driver setup for more information about connecting the printer to the wireless network..
Under the administrator account download and install the drivers: software and driver results for: hp officejet pro 8610 e-all-in-one printer if everything installs fine, log out of this account and back into your normal user account.. Under the driver heading, click download for the full software package, or click basic drivers for other driver options. step 3: uninstall the hp software use the hp printer software file to completely uninstall any installation files that windows might be unable to remove or update.. Yet another message said "windows can.t install the hp deskjet 3630 series kernal mode printer driver. to obtain a driver that is compatible with the version of windows you are running contact the manufacturer"..